Head Office

Contact Information

Currys Head Office 1 Portal Way, North Acton, London W3 6RS, United Kingdom
Currys Head Office Complaints number 0371 384 2089 (UK) or +44 (0) 12 1415 7047
Currys customer service number 0344 561 0000 (Mon – Fri: 8am to 8pm Sat: 8am to 6pm Sun: 9am to 6pm)
Customer Service Postal Address: Currys PO Box 1687 Sheffield S2 5YA
Currys CEO Alex Baldock
Currys CEO Email You can try any of those emails (not verified):
alexander.baldock@gmail.com
alex.baldockl@shopdirect.com
alexander.baldock@hotmail.co.uk
alexander.baldock@dixonscarphone.com
alex.baldock@dixonscarphone.comalex.baldock@currys.co.uk
abaldock@currys.co.uk
abaldock@dixonscarphone.com
baldock@dixonscarphone.com
alexbaldock@dixonscarphone.com
alexb@dixonscarphone.com
alex_baldock@dixonscarphone.com(Found on rocketreach.co)
Contact Details For Media Related Concerns Group Corporate Communications

CorporatePR@currys.co.uk

UK consumer and brand PR queries

currys@mcsaatchi.com

+44 (0) 2036 176 602

Contact details for Investors Investor Relations: IR@currys.co.uk
WebChat for Customers Webchat
24/7 Tech Support Tech Support
Nearby Store Finder Store finder
Founder Henry Curry
CEO on Wikipedia Alex Baldock
CEO Linkedin Profile Alex Baldock
Company’s Social Media Profiles Twitter, Facebook, Pinterest, Instagram

 

About Currys:

Currys is a chain of British electronic stores operated by Currys plc that sells and repairs consumer electronics and home appliances throughout the United Kingdom and the Republic of Ireland.

 

Currys began in 1927 as a store specializing in bicycles, but the company quickly diversified its product offerings and, beginning in the 1960s, became a leading supplier of electronics for the home. After being acquired by Dixons in 1984, the company continued doing business under the Currys name. After merging with Dixon’s PC World in 2008 to establish Currys PC World, the company shifted its focus to bigger out-of-town locations under the brand name, and in 2014, when the company became Dixons Carphone, it added Carphone Warehouse sections to its stores. All stores will have changed their names to Currys by October 2021.

The Team at Currys:

Get to know the group that is keeping the Currys headquarters running smoothly. Executives at Currys UK headquarters are listed below:

 

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33 Comments

  1. What a Sham of a company, happy to take your money, once theyve done that, your on your own, with faulty products

    1. Stay clear from Curry’s. I bought my daughter a
      e- scooter for Christmas. Arrived broke and still waiting on my money.And not in a position to purchase anything else as Curry’s still hasn’t refunded my money. Awful company

  2. I have got discount from your company offer samsung Galaxy S 22 ultra through the phone conversation from your colleagues.I want make sure to prevent online cheating.Because your colleagues asked me my Bank detail to deal samsung galaxy S22 ultra.I need confirmation from Head office.

  3. 
    Dear Curry’s,

    I am emailing as I am understandably frustrated about the sequence of events since reporting on the 4/12/22 my faulty tumble dryer.

    When the repairman came on the 8/12/22 to look at it, he explained there was a gas problem that would need specialist support.

    The specialist team was an outsourced company “We” who called to setup an appointment with me for 22/12/22. However, they later (a few days) called back requesting to change the date to 19/12/22, which I accepted.

    They then sent a text explaining that I would be responsible for their repairman’s parking costs. I called “We” as I was perplexed as to why I would need to cover the costs of their parking, as this has never been the case prior to this. They explained that this is their policy and that they would need to cancel the appointment if and discuss it with Curry’s if I was unable to pay.

    I called Curry’s to explain the above situation and for them to resolve the parking issue amongst themselves and liaise with “We”. But at first there was a lot of insistence from the customer service assistant that I would need to pay, despite admitting the fact that it was not a part of my policy/contract insurance plan.

    I reiterated that I would not be paying additional costs beyond what I already pay for my insurance plan each month. I then insisted that Currys resolve the issue so that my tumble dryer could be repaired promptly as all of this was not delaying the repair timeline, through no fault of my own.

    The issue was eventually escalated and Curry’s agreed to send me the amount that would be needed to cover the cost of the parking. I was told it would take 5-7 working days but then actually came on the 8th working day.

    As soon as I received the parking reimbursement cost, I called Curry’s so that can rearrange the appointment with “We”. However, the customer service representative kept insisting that I should do this myself which I found to be quite odd as this was not the case the first time. I enquired as to why I would be liaising directly with the secondary company, as I didn’t have any standing appointment with them. The representative said that they would liaise with a superior but eventually the line went dead and no one bothered to contact me back, despite having my contact details.

    As of this morning I called “We” because I was understandably tired of all these unnecessary delays and issues to my tumble dryer getting fixed. When I asked about setting up a new appointment, their staff explained that Curry’s would need to send a new job over to refer myself to them again. This was a great frustration for me as I had explained that Curry’s would need to do this only the day before, so to have it confirmed by the company themself whilst reassuring was also annoying given Curry’s response the day prior.

    Given all of these unnecessary delays from Curry’s end, it has meant my tumble dryer has not been fixed within the care plan repair guarantee time. I would like to escalate this as it is fairly ridiculous the amount of energy and time I have had to put into simply trying to get my tumble dryer repaired.
    I will be seeking legal advice
    Customer service assistant emailed and said I can’t escalate by emails and not acknowledge my concerns.
    I’m not will to accept no appointments after the lies and mistreatment.

  4. Hi.
    I would like to check if Currys/PCWorld is still an operating company. I keep on getting lots of emails. I am customer of Currys. As far as i know PC World is merged with Currys and operates as Currys and not as Currys/PC World. Is it an Scam ?
    Please come back to me.
    Thanks/Regards

  5. Had a problem making an appointment for a repair to my Belling Cooker under a care plan with CURRYS.
    Why is there not a local contact for repairs as you have to speak to Customer services staff in SOUTH AFRICA.
    I have a profound hearing loss and can not understand the Customer services staff with a distinct dialect.

    1. I’m glad I came across your comment. Being profoundly deaf, it must be very frustrating for you to be in that situation. I’m partially deaf and my daughter was born profoundly deaf and her speech is deformed. In the past, we loved shopping at currys. We never needed to contact them because everything worked fine. This year trouble started. We bought a freezer and it was delivered and after they left, we unpacked it and plugged it on. It started making a dreadful noise. We checked the guidelines in their manual and it explained that there will be a loud noise when you first plugged it on, but it will stop later. Entire kitchen became cold and the loud noise didn’t stop. Turned it off, plugged it again on the following day and the loud noise continued. Tried to contact Currys, no one answered the telephone. Chat line gave a telephone number to contact, no one answered that number. We managed to get in touch with a technician and he arrived and turned on the freezer and as soon as he heard the noise, he turned it off. He said the fan is not working properly and he can replace it. I asked him, when we paid for a brand new freezer, why should we end up with faulty freezer that needs repairing. He was very nice guy. He said he understands how I felt. Currys website is hopeless. They do not have an email address to contact them. So, if you are deaf or hard of hearing, you’re stuck. We returned to the store and explain the problem. Apparently that’s what you’re supposed to do. Then after arranging them to take the faulty freezer away, we didn’t realise you have to go back to the store to get your refund. After all that, theyhave not refunded the full amount, including the delivery charges. It’s so unfortunate Currys “after sales customer service” failed to impress us. Reading all the comments, I realise that we are not alone. Many customers are disappointed with their customer service.

  6. I sent a letter. To head office portal way on the 7th -2-23 And as yet I have had no response , I would appreciate a reply ,
    Thanking you
    Mrs j m Goodison

  7. Good morning, or should I say sad morning….another day of long ‘on hold’, lines busy etc telephone calls and no satisfactory outcomes …AGAIN. On 28-10-2022 I bought a british made washing machine, a Logik …huzzah flying the flag and from Curry’s who own the manufacturer…what could be better. It was bought online, it was promptly delivered and my twenty year old Miele which never broke down…until its electronic control unit finally went kaput not bad for twenty years, was removed for recycling. An excellent start, the machine has worked well for a few months, then a ‘paddle’ fell off the drum leaving a screw head and sharp plastic stub remaining attached to the drum, some quick research show that this happens to all low end washing machine makes and is easily rectified by simply buying a replacement and sliding it into the drum….unless of course it has a screw in, in which case it involves accessing the outside of the drum so an engineer would be required to repair this nearly new machine. So to the telephone lines and a couple of hours of being spoken to by a robot and almost endless, distorted music awaiting a human voice to solve the problem. The initial telephone call on the 09-03-2023 was around forty minutes long in duration but, eventually, ultimately satisfactory to a point that a repair man would arrive on 17-03-2023 to facilitate this paddle change, a text was duly sent to my mobile number with a ‘job’ reference and a contact number, which I was pleased to note used a local repair firm…result. Another telephone call asked if we had easy parking for the repair operative and checking that there would be someone home on the day was also reassuring. My wife felt that waiting eight days for such a small repair was a long time with washing piling up but after some discussion agreed with me that this could be deemed as a ‘reasonable’ wait..

    I duly made myself available on the day in question and my wife and I eagerly looked forward to a return to the washing machine to normal duty. Then, a fly in the ointment of reasonable contentment….another text from a completely different repair operative from Repaircare, operating out of Birmingham I later found out, telling me that he would arrive to facilitate the repair on 29-03-2023….leaving us, washing machine less for an additional twelve days ! I rang the original text supplied telephone number, spoke to a charming lady within seconds, she used my name and address to look at the problem of why my repair date had been moved so far away from the original date….I did not exist on her system, so I used the job reference number instead there was no record of my repair, it could NOT be found ! I contacted, by text the new repair operative to confirm his date which was correct. I tried looking into a reference number that was supplied by your ‘team’ by email on your web page, again not recognised.. fictitious apparently and my address solicited no more help either from your web pages. So sadly I cannot tell you what happened there.

    A total of nearly three weeks for a plastic paddle fault ! This has now become an unacceptable repair time delay, especially as there are two more plastic paddles likely to break off at any moment….probably when it is twelve months and one day old ! ! My family consists of two disabled adults and two young adult ‘children’ and I wish to reject this machine and source a new one as soon as possible as we are now under a small mountain of laundry. There seems to be no telephone number for this so I am now writing to you as a last resort having emailed the Currys web site…no reply and had two more long but ultimately fruitless telephone calls to try and speed up the repair process, all be it with helpful telephonists who had sympathy with my plight.

    1. I really enjoyed reading your comment. Wonderfully worded comment explained what many of us have experienced. Faulty freezer they delivered took us many days of telephone calls and as you stated, wasted time talking to a robot. We had to go to the Currys store at least three times before we got a refund, but they haven’t refunded the whole amount.

  8. Good morning.
    This is our new product

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    I am appalled that a company like yours cannot be contacted by amail. I’ve just spent 10 minutes on a call to your call centre trying to get one. Each time I ask the call handler repeatedly tries to draw me into a telephone complaint. I do not want to make a telephone compliant because if I do the only record of it will be at your end. It’s no surprise is it that when im trying to buy something I can get instant help from an onlines sales person but when I try to get after sales service there’s no email address I get an impenetrable keypad menu that repeatedly steers me back to purchase options and when I do get through the call handler flat refused to give me an email address or a postal address so I can write to you and have my own record of what was said.

    So to my complaint. Which wasn’t going to be a complain if your crap customer service hadn’t wound me up to this level of anger.

    As you can see we paid for set up and demo. When the delivery guys arrived they said you’d sent the wrong team and left the TV in the box in the living room. They said that I’d get a refund for the £45 set up and demo fee. This has never arrived.

    We’re now having lots of problems with it, freezes & weird picture layout mainly. When it freezes the remote stops working. We have no idea what the other one does because we haven’t had the demo. We’re always having to switch it off and on at the plug to un-freeze it.

    I note that delivery was 2/3/23. For now I wish to preserve my right to reject the item by purporting to reject it now and inviting you to come and collect it and give me a refund. I may reconsider if you can rectify the problems I am having.
    Sincerely
    Adam Walker

  9. Hello im not sure if I’ve come through to the right email adress im writing to complain about the customer service im receiving with my insuranced tumble dryer from currys the tumble dryer broke 3 weeks before Christmas by the time I got through the engineer came out 31st January for it to brake down 20minits after he left the property,I’ve tryed numerous times to attempt to call customer service I’ve olso been into store 3 times on the 22nd of March I went into the merthyr store a colleague who I spoke to said that indiset had been taken over by hotpoint and there was nothing he could do to help and to try to go higher im still paying insurance for something that is broken and I cant speak to anybody regarding this,I’ve spoken to the BBC xray team who are happy to take on the case id rather it get resolved first
    Thank you jade Griffiths

  10. This is the second comment I’ve left today as the first hasn’t even been acknowledged. Still waiting for a phone call to book a visit to repair my Samsung washing machine. First phoned on 23rd and 24th March and again on 31st. Still no call. I have a so called care plan and need my machine mended. Will SOMEONE contact me to arrange a repair date please. SOON. Why am I being ignored?

  11. I have had the same unprofessional dealing with curry’s r o I Waterford branch.my Hotpoint washing machine has broken down again .it’s 3months old,and I have to wait nearly 3weeks for an eng.to call.communications with curry’s is impossible j chaffer

  12. Yesterday I bought an iron in your central Manchester store. I had brought in my old iron and expected to get a £5 , voucher the assistant who was polite and helpful said they had run out. Can I get a refund when I collect the item.

  13. Went to Telford store at the Forge retail park this morning when I walked in about 10.00 it was clear that no one .was bothered if I was there or not I wentto buy a mobile phone I was told there was no one to serve me until 11.30. This is a terrible way to treat customers , You don’t deserve the trade, Went to Tesco instead, Better treat you customers better or you will end up without any (but then you won’t have to serve them will you?) I won’t be going again.

  14. The most disgusting rude arrogant retailer around!!!!! Clydebank currys is the biggest scam going, miss selling items just to get your money then when it goes wrong they lie out of their backsides and don’t want to know. Staff there are a joke, rude arrogant and couldn’t care
    less about the customer, i spent £790 on a washing machine that’s only suitable for hard standing floor, wasn’t told this as they couldn’t take my money quick enough, it eventually blew up but apparently it was because of our electrics, the thing shook so much the concrete block inside broke and crushed electrics but that was apparently our fault. They’ve been no help what so ever. It’s a disgustingly run company who pray on people who work hard to afford a few luxurys in life only to be ripped off then treated like dirt, I’ll never ever shop in that place again and will warn others not to either, I’m left with a very expensive washing machine that’s still not fixed or been replaced or refunded, you are a disgrace!!!!!!

  15. I am angry and frustrated having just experienced appalling customer service from Adrian, the Manager at Curry’s Stamford, he needs to be named and shamed! I went into branch to urgently obtain a fast charging plug adapter for my daughter’s Applemac Air laptop as she was under pressure to be live chat for her work . The assistant said that I needed a model number. I relised that in the rush to get to Currys I had left my mobile phone at home so asked if I could use their phone to call her and check. I was told that I could not under any circumstances do that because it was not allowed. I ask to speak to the manager who eventually said in a patronising way that he would kindly let me use his personal mobile phone. I said that I felt I should complain to head office anyway because it was unheard of when making a costly purchase for this not to be allowed. With that, the Adrian the manager “threw his toys out of the pram” and said “do you know what, I’m not going to let you use my phone now” and with that let me walk out of the shop rather than make the purchase!!! What is the world coming to with people like this in our world, he should bow his head in shame!

  16. An email from currys pc world contacted me of an iphone 14 pro max deal of 40£ per month. I want to be sure if it’s a true source- email that contacted me is @currysmobilestore.com with phone number, 3099. Please confirm if it’s your company or not before I proceed. Thank you

  17. It’ all depressingly repetitive. Currys staff cocked up, I paid twice for a product and then it all starts. Out-of-country call centres with staff who do not understand UK consumer law, no phone numbers for stores, no email addresses, straightforwardly and unashamedly impossible to pursue a dispute. Even UK staff – when you can get one – who stonewall and query your version of events. Better yet they tell you they have phoned when they haven’t. I was “lucky” and got through to the Executive Resolution Team. @currys.co.uk
    Useless! It has taken hours … well days really of calls and emails trying to get a refund for their mistake. It’s taken 6 weeks and counting for highly paid Currys people to continually mess up.

    1. Can I ask how you got through to the executive Resolutions Team? I know you said it hasn’t been helpful yet, but it’s something I haven’t been able to access yet. I feel like I’m going round in circles and it is causing me so much stress. Thank you so much for your help.

  18. Currys are the worst retailer I ever dealt with,the staff are incompetent have no empathy no customer service skills whatsoever. They just lie and they have you going around in circles all day talking to robots on the phone.. i mean days and still nothing is resolved they take your money they don’t want to know you after that,I will never shop in currys again. I would advise anyone to steer well clear of currys.its a complete joke of a company

  19. Currys in Charlton is a disgrace. The management think it’s ok to groom their staff members and breaking up families.
    David Tomlin the manager at the Charlton store has totally abused his position as manager by cheating with my partner of 16 years leanne reed who works on sales at the charlton store.
    He began by private messaging her then started offering her lifts home and parking round the corner from our flat having secret kisses in the car whilst I was at home looking after our 2 children and making sure my partner had a dinner on the table when she got home from work.
    Then he started paying for hotels and meeting up on there days off whilst I was sleeping after working night shifts.
    Leanne reed didn’t only hide all this from me but she also hide the fact she wasn’t paying none of the bills I gave her money for instead using this money on there dirty little days out and stacked up a 9k debt to the point baliffs was knocking on our door ready to make our children homeless so I had to pay this debt to keep a roof over there heads.
    The night leanne reed told me she had been cheating with David Tomlin instead of coming home after work that evening to make sure our kids was ok after there World had been tipped upside down instead decided to go off to a house party leaving me to wipe there tears and not even have a chance to grieve myself.
    They are both a disgrace to this company.
    After I found out about this dirty fling leanne reed was still inviting me up her flat for sex every weekend behind David’s back so whatever they think they have is not real as she’s already started this new relationship on lies by sleeping with me several times behind David Tomlins back.
    I wouldn’t recommend anyone shopping in this shop because you can’t trust these managers and staff members especially when it comes to them taking your details as there is a chance they will start private messaging your partner and breaking up your families!

  20. I feel l have been robbed by curry’s. Such a big company with no clear processes in place. I reported a faulty fridge and an engineer came twice ripped .
    all the copper off the fridge and promised a replacement within 4 days
    No communication received from curry’s only to contact them after one week and be told the underwriters will contact you in 48 hours. No contact received from underwriters. Third week l called only to be told there was no log of any communication even from myself and the engineer had not actioned my replacement. I was told that within 48hours l will receive a voucher from underwriters. No communication received again. I called again today no progress. I am on medication which needs to be kept in the fridge
    I also have no where to keep my basic essentials such as milk, fruit for one month. I have been paying product insurance every month without fail due renewal 6th October.

    You need to get yourselves organised and not lie to us leaving us vulnerable.

  21. Very unhappy customer!!! We have a 50″ TV, to be picked up, for repair. 4 hr window, wife stayed awake, expecting pickup, not happened!! Company changed arrangements, without informing us!! Rubbish service, from a big company!!

  22. I received an iPhone 14 pro from Curry’s in the post last Saturday. However I have never ordered or bought anything from Curry’s. It was addressed to me but no paperwork in the ripped bag and if it was bought on line no email confirmation. I’m assuming this is some sort of scam but don’t know who to report this to. I have the phone and obviously I’m not going to use it is not mine. I have contacted Curry’s customer service twice with no help from them. I have been into a store but they didn’t know what to do. I have contacted Curry’s financial department but nothing came up in their records. I have contacted my bank and no money has been taken so far. I was told whoever bought this must have had my bank details as well as my name and address. They may have bought the phone on buy now pay later so I have to keep checking my bank accounts. If it had been any other store I may have had more success in tracing the person or persons responsible, but Curry’s is a very difficult shop to communicate with.
    So there doesn’t seem to be anything I-can do until money leaves my account. Any help or suggestions from Curry’s would be welcome.

  23. I arranged an engineer’s visit to replace a control nob on my Stoves range cooker which has become detached. At 09.25 on October 24th I had a text confirming the appointment for 01.11.23 and giving a job number, so far so good. Then yesterday, 31.10.23 at 11.25 I receiver a text saying that spare parts I needed are out of stock and another text at 14.59 asking me to call you to discuss. Confusion then ensued with your call centre person saying that the engineer had ordered parts and seals for my oven door, “following his visit and report”. I explained that I don’t have an issue with my oven door and that we haven’t had an engineer call, so clearly someone else’s details have gone on to our call-out. However, we were assured someone would be here today, 1.11.23, as arranged. So by 3.30 still no contact and when I contacted your call centre again I was informed that my visit was on your system but undated so no-one was coming to attend. Having taken a day off just to be here for your engineer, clearly I am very displeased. Frankly you couldn’t make this up!! What kind of operation are you running? I have now had to take another day off for 6.11.23 due to your incompetence.

  24. I sent a letter of complaint to Curry’s Customer Service office in Sheffield on 5th July 2023. Still waiting for a reply.

  25. Your Christmas adverts “Beards” is an insult to anyone with a grain of intelligence and certainly confirms my plan never to buy from Curry’s. Previously I visited the store in Stechford Birmingham to buy a record player. The staff on duty did not know how a record player worked – did not even know how to place the needle arm on the disc!!! And then you expect the public to believe in stupid adverts which say your staff know everything because they “eat” the instructions! Pathetic and insulting.

  26. I am not impressed with the fact that if you do not have large white goods in store and they have to be ordered, that I cannot have it delivered to the store for pick up. I went into your Aylesford branch today, for a new washing machine. The one that I wanted was not in stock and was informed that I could have one on the Christmas eve, but I would have to pay an extra £20 for delivery and that I could not have it delivered to the store for pick up. So I had to choose from what was in store.
    The fact that there were none in stock is not my fault, so, I do not see why I should have to pay to have it delivered. We have always gone to Currys for our electrical items but I am afraid, in future, I will be looking elsewhere.
    Not a happy customer

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