Head Office |
Contact Information |
| headquarters postal address Mornington Crescent | Greater london house, Hampstead Rd, London NW1 7FB |
| Asos head office and complaints phone number | 020 7756 1000 |
| Asos CEO | Nick Beighton |
| CEO Email | nickb@asos.com |
| ASOS CEO email | nickb@asos.com |
| facebook.com/ASOS | |
| twitter.com/ASOS |
- Asos complaints chat (Click Continue without signing in!)
- Try to chat with ASOS head office through Facebook, they will answer and help!
- Same with Twitter – just chat there and they will resolve your issue
Here is ASOS head office map and some pictures, so you wont go and wont find your way lol, you need to be savi when walking down those London streets my friend, you should!
Other than that, just call them folks and it should be good, dont go crazy and this kind of thing, just take it easy no big rush its short life for this you know ?
Here is the map, just get there dont wait! do your thing with ASOS.
asos mornington crescent address
I have been a customer of ASOS for a while now. Hermes failed to deliver my purchase yesterday (04/01/2022). After sending me several messages saying that the parcel was on its way and also that they tried to deliver an nobody was at my address, although I was at home all day. This is not the first time that this has happened. Another thing, I paid for Order No.: 691456476 £68 and now you have reduced it to £54.40. I would like to benefit from this new offer, especially after waiting yesterday all day for nothing, preventing me to have a shower or shopping for food. And where is my coat anyway? I hope that you are sympathetic with my unfortunate situation. Many thanks, O. Da Costa.
I am so upset. I contacted on the day of my delivery asking where part of my order was and would I be getting another parcel to be told that it was all in the one parcel I explained that the parcel was missing my coat and that it was in tact and didn’t appear to be damaged nor would anything else have actually fitted in the parcel. I was told a new coat would be sent out this didn’t happen I contacted most days for a week to see where it was as I had paid next day delivery to be constantly told that It was being sorted with in 24hrs. After over a week I said can I just have a refund again told this would be 24hrs then I contacted again to be told it was with investigation team at every point I asked for a manager it took hours of my time on live chats being passed around to different people all promised to help and apologised no one did. I then got a email to say that I would not be getting a refund these things do not happen at asos and that I am banned from shopping with them and that if I had any items I wanted to return I was to pay for return myself dispite paying for unlimited next day for a year. I have 2 dresses and 2 jumpers as I was unsure on what size to order so I need to send the ones that don’t fit back and I cannot even access my account to do this. I was told that my emails will not be read either. How can I go from live chats most days for 11 days being apologies to receiving a rude email and blocking my account. There is no phone number no one replies to emails and live chats are often foreign with language barriers I have been so patient and I have been treated appalling I asked for the item for a long time before asking for a refund. Nothing else would fit in the package that I have I still have it with the 2 dresses and jumpers but not one person has actually dealt with this not one person has spoken to me. All live chats being promised to help me and then not helping me and the department that has made the decision to just block my account should speak to the customer. To not only refuse to refund a missing item but to then basically refuse to have back other parts of my order unless I pay for them to be shipped is disgusting. I shop online often and I have NEVER had such an appalling service as I have from asos. I phoned head office so upset I just need to talk to someone just kept saying sorry we can’t help its only on live chat on the 2 occasions I have spoken to a manager on live chat they advised to just ask for a manager but when I do the chat handler doesn’t put me through they say they can deal with it and then don’t. I have spent about 1.5 hrs a day for the last 11 days trying to deal with this sometimes longer. It has made me actually so stressed and depressed I really think someone needs to contact me!
I cannot believe that I have not even spoken to anyone and they have blocked my account I chatted on live many times with promises to resend then to refund and neither happened. I am so upset and now I cannot log in to my account to send the dresses back which are not suitable and the jumper that is to big I am keeping the other jumper
Hi I have been trying for the last 6 weeks to get help with me doing uberx in a Mercedes’ c350e as it only allows me to do comfort trips only and there are no comfort trip requests coming in at all and no body is takeing any notice I haven’t tried support and priority support no look so far look like robots on other side please can someone look into this matter for me thanks
Hello! On February 22, 2022,asos employee confirmed in chat that a refund was issued for order .
As of May 17, 2022, the money has not been returned yet.
The transaction, according to an asos employee, was completed BEFORE asos stopped working with russian clients. I am asking you to explain why the funds were not returned within 3 months. I also ask you to inform me what measures are being taken by the company to fulfill its obligations.
I also draw your attention to the fact that the request remained unanswered by the company.
Additionally, I inform you that the money for the order has not been returned either.
Thanks
Topic Returns and Refunds
Subtopic I have a question about a returned item/refund
Return or Refund Refund
Hi
I’ve been a customer of yours for years and never had a complaint and was very happy.
I unfortunately had to return an order due to sizing problems. This order was returned in May, I have not yet heard from you. I sent three e-mails, none were answered. To one of the e-mails I sent with questions, I recieved an autoreply. Very unprofessional. Personally, I would think think twice about placing a big order, when the refund seems so complicated and tedius and customer service is impossoble to get in touch with. No refund should take three months. This is my fourth time reaching out, this is a horrible way to treat your customers.
785221012 and 793687302 Ever since I first wanted to send it back the system has always said ‘wrong email’or ‘wrong order number’.I tried so many times but with the same result.I would appreciate your help and this way I will get my money back.Thankyou
am gunna
Dear Nick
I know this may be an insignificant issue for you but it might have greater impact on the ASOS brand name and popularity in Australia. I have tried to unsuccessfully resolve this matter through your normal chat process.
I was sent an incorrect size of a pair of shoes twice even after a return. The second time I received the shoes, they were not only incorrectly sized but previously worn and poorly packaged. To add to the frustration and disappointment, I received an email that notified me that $8.99 would be deducted from my refund.
The problem is yours and you should own it entirely.
This approach is not only unethical but totally against consumer law in Australia.
To avoid social media embarrassment and approaches to you from our consumer affairs Victoria, I would appreciate an explanation and a reassurance that this fiasco will not happen again.
I keenly await your response.
Kind regards
After many attempts to get my money back for the item to didn’t deliver and took to a shop 3-4 weeks ago and still refuse a refund I will be put all the bad feedback over one of my advertisements vans and it will drive around until I get my money back in case you do t get to see it il happily bring it to your luxury head office with all the disgrunted customers could make a day of it, I won’t post my details as I past caring about the £80 it’s more principle now!