Head Office |
Contact Information |
| Uber head office London address | 1, Aldgate Tower, 2 Leman St, London E1 8FA |
| Uber head office address in Leeds | Unit 58, Flexspace, Burley Road, Leeds LS4 2PU |
| Uber head office phone number (free) | 0808 169 7335 |
| Uber complaints number | 0808 169 7335 |
| Uber CEO | Dara Khosrowshahi |
| Uber CEO email | dara@uber.com |
| Uber customer service number | 0808 169 7334 |
| Uber Eats customer service (UK) | 0808 169 7334 |
| Amsterdam head office | Mr.Treublaan 7, 1097 DP Amsterdam, Netherlands |
Contact Uber through social media to get instant support through the chat:
- Uber Facebook support
- Direct chat link to Uber Facebook customer service department
- You can also contact Uber CEO through is Twitter account: https://twitter.com/dkhos
Uber head office address on the map:
Dear Uber,
I would like to appeal against the termination of my agreement under section 14.c of the Driver Terms on health grounds. I have been a loyal partner of Uber and have successfully completed over four thousand trips over one and a half years with high ratings.
I recall having a conversation with a representative of the company in relation to the complaint that I did not fully wear a mask and I said that I always wear a mask. Sometimes this drops down due to a poor fit and my breathing issues. I have a medical condition called Acute sinusitis and Allergic rhinitis (see medical letter). The last point may not be been communicated properly as I was driving to see my family, so due to the traffic noise I did not hear the representative properly and don’t fully recall the whole conversation.
If you have a copy of the conversation could you please email it to me so I can clarify the points or we can arrange a time speak again when I am not driving.
Please see attached medical note from my doctor showing my medical issues. I spoke to my doctor and he said he is happy to give you a detailed explanation of this condition in writing if there is anything specific you need to know and the impact of me working with you.
Please note I know the seriousness of the Corona Virus as I regularly clean my car during the day. I have elderly parents that I live with and am very cautious about my health in relation to catching and infecting others.
Lastly please note this is my livelihood and I have three young children, a spouse and elderly parents who are dependent on my sole earnings as a driver. Uber is the only app that gives me the number jobs I need to earn a decent living at the same time give me flexibility to take care of my family.
Hason Khan
hi my uber eats account is deactivated due to an existing pic instead of live selfi.my uber taxi account is on hold i can’t work
Hello Muhammad.
My is James Ayo Akanmu. I have been working for Uber over 9yrs 2021 October my renewal application form to tfl. They declined my application because of my blood pressure was high. My is complete lower to normal figure with confirmation from my Doctor. Tfl were asking for my p.c.o badge no and I misplace my badge. Please I beg you to help me with the no. Thanks
Salam Irfan.
I’m Uber eats food delivery driver. Since two year I’m very happy I’m one off Uber member but I’m having issues since two months last month no reason my account has been required action for no reason also today aswell I’m having the same issue and there is not option to make call to the customer service they will help me. I’m the only person helping my family to feed them paying rent Bills. And also pay insurance last month I lost a week money and I’m in debt now which I don’t wanna to have this debt on me. I don’t wanna have trouble please help me bro.
Hi I want to appointment I’m bringing my document some problem my payment snowsuit out just one man I’ve sent the money money time bank statement it’s not except I want to come and talk and office please appointment
We have ordered from yukti art restaurant two chicken biriyani.we were delivered some other food by a driver Hadi Mohammed.we opened and then realized it’s not our food and then called the man and returned the food.we haven’t received our order .we called to the restaurant and they said the food is still there we should go and get it.we have ordered it through uber since it would be delivered it out home .it’s the second time we have bad experience like this .was it our mistake that the second time also this happened .we have informed it to the uber team they said no adjustment will be done .atleast arrange a driver to get out out food if it’s not received .uber doesn’t have the courtesy to return refund if the thing is true.we are not going to use uber eats anymore and we will surely inform it our friends too.bad customer service and bad experience with uber eats for the second time .uber eats should atleast show the responsibility to fire the uber driver .it’s showing order complete.is it your responsibility to confirm with the restaurant that we have received our order or not
We are going to sue you for this
Contact citizens advice. You are entitled for a full refund if they breached the contract. Eventually you may submit a county court claims. Uber eats may say is more than 48hs since the order but this term and condition is ILLEGAL and falls under Consumers ACT 2015: A term which has the object or effect of inappropriately excluding or limiting the legal rights of the consumer in relation to the trader or another party in the event of total or partial non-performance or inadequate performance by the trader of any of the contractual obligations, including the option of offsetting a debt owed to the trader against any claim which the consumer may have against the trader. Good luck, I’ve been scammed by them twice and no more, the drivers faked the deliveries.
Are you taking e.mails at UBER.
nice
Hi my name its vasile and I updated my bank account 4 weeks ago and not received my earnings please cann have lock into my account please take so long time can’t wait more my Carr need service need money for my family cann have lock please I want my money tank you no one don’t considering me I send many messages bot no answer back please help me to get my money
I have been trying to get paid since February support is astoundingly poor. I am currently tweeting the ceo. And taking legal advice.
I want my money can’t wait until 29 march please have lock into my account tank you
Hi just like to highlight that drivers at airport are booking poirity jobs them selfs and jumping the Que which isn’t fair to others drivers waiting for hours for a job can you please sort this out at the airports they asking other friends and family memebers to book small jobs only at airports
Have you started uber topographic mock test?
Sir iam uber driver
I would like to make a complaint. I have had multiple issues with Uber Deliveries that I have complained. Last night I had a message saying because of all the complaints I had I’d made they could not honour my complaint last night. I ordered from McDonalds last night and we were missing our drinks/ice cream
1 large chocolate milkshake,
1 large strawberry milkshake,
1 large Oasis drink, a children’s happy meal Tropicana and a Maltesers McFlurry. I do not feel like that is fair, you’re in essence stealing my money. I called Mc-Donald’s themselves and they explain that the driver had not picked up our drinks/ice cream and they tried to stop him but he just drove off. This is unacceptable and I am not happy about this, if this is not dealt with appropriately and promptly I will making sure I tell my family friends and everyone else I can not to ever deal with you.
Totally disgusted by service today. Item marked as delivered by driver. No notification. No delivery. Sent 5 messages Abs no reply. I am now down £15 and want a refund ASAP
Hi, I am not sure who will be seeing this but i am hoping someone in Uber will see this. I started working for Uber Eats in March and have not been paid once even though My account is set to weekly payments. I have sent countless messages every week and had no success. I am constantly being told I have been paid when I haven’t. I sent bank statements but no one follows up or seems interested in helping. Most people who respond just seem interested in closing Helpdesk tickets. I now cannot trade as I have not any income. I am not sure how to refer to Uber as the service other than I have received has been appalling. I’d like to get back to delivering but need to get paid. Any help/guidance would be appreciated
Stay away from these retards. They own 100s of drivers payments for well over a month this is why you customer will also be offered bad service and non delivered items because we eat it. Uber is a bunch of rapists
I can’t receive my payment I already did everything I have 1 month What should I do?
Аз също не мога да получа плащането си вече втори месец защо
I didn’t get my order, apparently he waited outside my work without saying anything and gave my drink to someone else.
I never got my order, apparently he waited outside but said nothing to me as one before came into the business, I waited an hour for something that never turned up I was still charged to find out he gave my drink to someone else. I’m far from happy, if he’d of said outside I’d of happily gone to him but I had nothing, it is totally unfair and not right, I paid for something that I never got someone else did. First time ever using this.
All I keep getting back from uber help is an auto message saying basically it’s not their problem they can’t help.
All I keep getting back from uber help is an auto message saying basically it’s not their problem they can’t help.
I never got my order, apparently he waited outside but said nothing to me as one before came into the business, I waited an hour for something that never turned up I was still charged to find out he gave my drink to someone else. I’m far from happy, if he’d of said outside I’d of happily gone to him but I had nothing, it is totally unfair and not right, I paid for something that I never got someone else did. First time ever using this. All I keep getting back from help is basically it’s not their problem.
Hello Uber,
I would like to share my concern, awful experience and impropriate behaviour one of your drivers. I’ve never met so aggressive person in your company. We are talking here about yesterdays trip from Bedminster to Filton. Obviously according to uber app we didn’t finish our journey. Let me explain what happened. This guy to whom you are giving job and representing Uber two times missed our pick up point (literally, we were waving on him) but in the sametime. He wrote two times to the chat ‘I’ve arrived’ and I replied two times ‘Nonsense’. When he arrived from the begging was so temped and his language was aggressive. As we politely tried to tell him that he missed us. I smelled bit alcohol from him. He couldn’t accept his mistake and just say I am so sorry. Apparently he turned the way speaking that its our mistake. He felt insulted and he was pushing us to apologize to him. In that time he stopped car in front of Asda and without our sorry won’t be driving. Which is absolutely unaccaptable for me as customer, who is spending my own money. After we said to him sorry we could continue in our journey… but from that moment he was warning probably in every second sentence that he will drop us anywhere with using rude language.So my friend bit pushed to his shoulder and asked him stop the car we are leaving.
After that that driver still didn’t cancelled my journey… still taking my hard earned money. He moved probably 200 meters and was pretending how he is working. No he absolutely knew, what he is doing. In the end he called police which he tried only cover his failure. He realized that.
I am really disappointed firstly that you are switching my account and secondly that your priority is not happy customer. Unfortunately, I’ve to spare my experience. Till this time I was your pleased customer.
Right know its making my life more and more complicated because your employee didn’t his job properly.
Have a good day
KInd regards
Milos Jon from Bristol
Dear Sir/Madam
Uber has deactivated my account due to continued pattern of improper use but the notification failed to give a specific reason and not provided me with proper evidence to support the allegations.
I had completed more than 7,500 trips for the company before Uber deactivated my account
I look forward to hearing from you soon.
Regards
Mohammed-Ullah
Yesterday team terminated me because that say is not me on the picture it was me and I want to appeal that decision because is not fear to not give you a chance to proof your self
My son has had money totally to around £38 taken from his bank account for food he has not ordered. His last order, as shown on his account, was 07/06/21, yet money was taken 14, 17, 21 of the same month. Could this be investigated please.
Uber your customer service is one of the worst ones I’ve ever experienced. I lost an item, called the support immediately asking to be connected with the driver. I was told that this is impossible and was sent out to the police. I finally got through the driver the next day just to find out that yes the item was found but another customer took it with him.
I reported it to the Police but it took you over a month to respond to them. Then you refused to provide the details. You directed the Police officer to the driver who didn’t even respond.
Now I’m £130 out of pocket because your drivers are handing out lost property to whoever. This means if you lose a phone in an Uber car an @Uber driver will just let you take it.
I spent over 3h on the phone trying to resolve this issue with no luck. Hence now I will take it to the internet.
Rest assured that I will never again use Drive with Uber you’re not the only company providing this service now. You call yourself a community but your company is a joke. You don’t even provide a reference number for complaints.
They protect criminals under a data protection blanket. Even Police are having a hard time any information from them.
I really hope they’ll go bust soon.
Hi Uber managing team work force in London I upload all my paper and all been approve my bank statements and accounts is pending to review from last 2 week I can not go online to work can any one sort out my case my Uber ac 50125 dob 06/04/1963 mail idy mizanglia@gmail.com Uber phone 07572433836
Uber
My uber account got shut coz of improper use, its alright still .The question I want to ask yous why was you not paying me when I was working , I tried 100 times to send you the account statement, this & that, but nothing still not getting paid, it’s like chatting with some robot answer machine over the emails. It was frustrating, not getting paid for a job you done already, because, of paper work has to match to another, why you ask some many verification, when the account is running already & the account was already verified, just some unnecessary things, Even if its 1 pound, if you work and don’t get paid, its peak, work is work. You work, you habe to get paid on time, as far as i know this is not work experience or voluntary job uno. So i didn’t get paid, even till now, so I had to Eat some of the food, to be honest the food tasted even more better mostly. I felt a little bit bad for the customers who was waiting for their food, they were maybe hungry & angry but if they phoned back they can get their food redelivered by other drivers. So it was calm.
But I had to get my moneyworth back one way or another. I wasn’t working for free or something uber eats, if I wanted to do some volunteer work for free I would have signed up for some charity somewhere voluntary.
So was alright working with yous still, if you change your mind and activate my account in the future, I’m happy to jump back in as long as im getting paid correctly & you don’t mess with the payments,
Bye bye
I had been a delivery partner for 3 years with Uber and had a customer satisfaction rating of 95%. My account was terminated in September with the reason eventually given that I had “incorrectly used the app”.
I had many problems prior to this following Uber’s failure too ok administer my account correctly after I had tried to change my vehicle type. The failure was acknowledged in an email by your Support section. I also had issues with the app as it is not configured correctly for iPhone users making it impossible to obtain details about the delivery destination, the affect of this was that I had to accept orders blindly and therefore could not plan accordingly. After raising the complaint and being ignored or dismissed with scripted emails, my account was terminated with no notice given. Added to this, I was also forced to pay motorbike insurance despite a request I had sent last October to return my account to bicycle usage. I have queried these issues and have sent numerous emails to try and find resolution, however I have not had a sufficient response, I have not been given sufficient reasons for the closure of my account and I have received no compensatory payment for the maladministration of my account.
I really would like to have my account reactivated but have lost hope that Uber are able to treat it’s partners with decency and respect. I write this in the hope that someone will prove me wrong and restore my faith.
I look forward to a personalised reply, that looks into the details properly and am hoping that I will not be ignored or dismissed again.
Hi could some one ring me ASAP please urgently
I have never ever been so unhappy with a service in all my life had to send my son to bed hungry because you took the last of my money out of my account when I ordered but never received any food but can’t order any where else cause you are still holding the money got no help from customer service absolutely dreadful will put anyone I can off every ordering from uber eats again
Went to pick up order at subway greatwestern Rd assistant told me that it would take a while to prepare called uber support to let them know and to see if I would be paid for waiting as they didn’t want me to cancel the order as it was a large one £83 si I waited 45 minutes then delivered the order then spent another 25 minutes on phone to support again as I didn’t get pin number from customer after that I was paid£3 for delivery what a joke no wonder drivers are leaving just getting robbed by uber
Uber Eats Driver Support is Absolutely pathetic. They have no clue what they are doing or saying. Replies are very late and most of the time automated. No one actually understands the Issue of the driver. If someone gets stuck it will be stuck for months!
No call option for delivery drivers so they can get help or advise from support. Text messages are not good enough for everything.
I can’t go online for God knows what reason.
I can’t get paid because bank details are not verified yet. And its been almost a month.
I donot board on in uber company as driver , request for investigate this issue quickly and send me outcomes within ten working days i want to develop uber system for every one
I’ve recently got in to an car accident and I emailed ubar on the help app and I’ve been asking them to give me an copy of an order I expected on my your ubar app due to an car accident I had to cancel my order and now I need confirmation of the order I expected and cancelled as it doesn’t come up on ubar app once you cancel order so I reached out to the help app to get an copy of that but they keep on giving me false information and they make out they don’t understand what I’m emailing them or saying to them it so unfair and helpless company some could die and they don’t care in the world it’s like they back in Pakistan or India it’s corrupted company.
I will soon name all the people I emailed and received details off and they need to be named and shamed and they all unprofessional at there work
One of them replied back to me referring my name as Emily and that not even my name it just shows how professional he is and his name is sajid Khan the managers need seriously look in to people they employed at ubar and if they carry on like that they not gone have ubar left
Sorry his name is sajid Ali not Khan and it’s sajid Ali
Sorry his name is sajid Ali not Khan
Bună ziua m-ați blocat și nu mai pot sa fac livreai și nici bani nu m-ați pus .va rog sa aprobați contul ca lam schimbat de 3 săptămâni și tot spune sa conectez asistenta doar ca nu este nimeni acolo și nu răspunde asa ca va rog frumos să-mi aprobați contul. Ve multumesc
Dear Uber customer service
I applied delivery (bike rider) more then 5 months ago my application still pending.
I found a simple issue with my background check which I completed on 25/11/2021 but still I didn’t get any result.
I kindly request to you please check my all the details and documents which I already send you and sterling. if any error you found let me know I will
immediately complete it soon I can possible, Thank you.
Mr Parvez Ahmed
Email: mrssayraahmed25@hotmail.com
My perfectly valid statements of business account have not been approved over and over again on the accounts of my name not being on the statement. Even bank has said they don’t understand this as all of my documents are perfectly valid. Uber support hasn’t replied in days upon days, phone lines are unreachable. This is my last attempt to reach any support before moving onto other partnerships. Please arrange an appointment through phone or in person so we could possibly sort out this matter. Thanks.
Hi
I have sent multiple message regarding this order from the KFC on missing 4 x sides and cold food received. As this was unsafe to eat l had to dispose the food. I have contacted the manager at KFC restaurant to give them opportunity to collect the cold food and replace with full order and warm food as full bill paid.
I have mentioned the cost for full order is £34.75 and to be refunded £1.20 is unacceptable and unfairly dealt with.
I have attached KFC price list on sides as you can see on regular fries does not £1.20
Please look into this matter and respond adequately to customer complaint.
Can you please provide me with email address of CEO at uber eat in UK as l would like forward my complaint to the CEO.
J Begum
What a joke this company is. No one answer the online help and the staff are very rude on the phone and just hand up.. I Will never use this company agaim
I order by uber eats but the restaurant cancel many times today I get surprised take money from my account I didn’t resaved any orders from today 6feb
I have Still not had my refund from 21st December and have had terrible service of passing the buck and want something done now
Contact citizens advice. You are entitled for a full refund if they breached the contract. Eventually you may submit a county court claims. Uber eats may say is more than 48hs since the order but this term and condition is ILLEGAL and falls under Consumers ACT 2015: A term which has the object or effect of inappropriately excluding or limiting the legal rights of the consumer in relation to the trader or another party in the event of total or partial non-performance or inadequate performance by the trader of any of the contractual obligations, including the option of offsetting a debt owed to the trader against any claim which the consumer may have against the trader.
Uber destroy people’s life, and they steal from poor drivers who work in front line for them. They terminated drivers contracts with out fully explanation,
They make decision without asking drivers. The except complains and not share with the driver and then they will se this it when they have to.
I have been looking to contact them but they made it so difficult to get in touch by the phone.
I would like to make an appeal as my account has been deactivated saying there has been an app sharing but there has been no such thing the app kept asking me for real-time selfies and I was uploading it until they blocked my account I’ve been a loyal rider for uber and have completed loads of trips this is definitely a mistake a I would like for someone to look into it and get back to me
Thank you
Jamal hussain
Good afternoon
My name is Benjamin am côté d’ivoire am a drive of uber I need your help on my account uber because I was block on uber please I need your help that is what am uber to feed my family Please I want uber should have pity on me please this is my number +22507 07 30 8527
Hi Team,
Kindly be informed that I am a bicycle delivery man age 57 on Friday my a Uber account was block , I keep trying to reach the Uber help support but still I haven’t received any response from them, kindly any one help my account to be unblock so I can start my delivery job with customers.
Email :dk5401578@gmail.com
Phone:07405496744
Please do some needful,
Thanks and Regards
Muthiah rajan
I can not go online in my account I want to make a appointment in on of head office’s. Thank you very much.
We booked an uber for 09.00am this morning at our hotel, he arrived 10 mins early, we got to him 2mins before he was due to arrive, he refused the ride and buggered off! What a shower of sh1te!
Then tried to charge us a cancellation fee. I thought my biggest worry today was getting through Heathrow, thanks uber.
Dear Team,
Very poor experience of customer care , i am sending a lots of message to solve my problem but no one responding. I am already using this vehicle with this number plate, this time getting problem uploading my insurance. And my account automatically convert cycle account. I am not able to see my model , my vehicle make company is Hero and model is Sinnis 125 , How can I upload without seeing that ? No one can reply and no one can solve my problem last 6 days. I have taken same insurance same model, same name , and food insurance although then not approved i don’t know why ? I am try to upload in leptop as well. But same problem. I am facing this problem since last 6 days. But no one can slove my problem.
Please update riders problem system, we are living in digital world although you not update basic changes in applications.
And make a call assistant center for riders problem.
My rider email id is
umangrpandya1330@gmail.com.
Mobile number.
+447880112414
Thanks
Umang
I want to invest in Uber London by bringing cars to the company. What could be my return in that kind of investment?…. Waiting for your response.
Best regards
wherethe hell is my refund for the food i didnot get!!!
Contact citizens advice. You are entitled for a full refund if they breached the contract. Eventually you may submit a county court claims. Uber eats may say is more than 48hs since the order but this term and condition is ILLEGAL and falls under Consumers ACT 2015: A term which has the object or effect of inappropriately excluding or limiting the legal rights of the consumer in relation to the trader or another party in the event of total or partial non-performance or inadequate performance by the trader of any of the contractual obligations, including the option of offsetting a debt owed to the trader against any claim which the consumer may have against the trader.
I’ve had no access for months, yet i’m being charged monthly even though i’ve requested it to be canceld on multiple occastions.
Hi,
My name is Ruman Ahmed. I’m one of your regular customer at Argos. I’m really disappointed and very upset the way your manager behaved and refused to do refund on my item. I have a purchased an item from beckton Argos on 10/01/2023 at 10.53 and it was a” karcher window vacuum.” When I got home I have noticed it was damaged and used so I have decide to take back to the store after few hrs on the same day.
There was a lady at the till her name was Sam. When I have explained to Sam, she said yes sometimes it does happen. So she went to yeh back to cheek with a manager her name was IBS. She was very rude and straight way said I’m sorry I cannot take this product back. I had my receipt with me so I don’t understand why would she not take it back. Anyway when I asked for a Store Manager IBS and Sam said there are no Store manager and they don’t know when Store Manager is going to be in? That’s very strange, how can store not aware when Store manager is going to be in? Sam also confirmed to myself that Store Manager works only 1/3 weeks. Than I thought they both doesn’t not make any sense, I was very disappointed about that whole situation, I left the store, because I did not want to create a scene. I think because I had a bread on that’s why they treated me like that. I had by receipt if you want I can email it to you. I was going to call Customer Service but they both were very rude and very loud. IBS and Sam keep saying to myself sorry nothing will happen. We made our decision. They both work for the company and they need to follow company’s produce. If I had my receipt and I have returned the item within 7/8 hrs because it’s faulty and damaged, than why would both say no????? Is it because I’m Asian and I had beard oil?
Can someone please look into this and get back to me. All I wanted I refund and I would not go back to they Store again. I have already purchased this item from Amazon and were cheaper.
Mr R Ahmed
Hi Ruman, go straight away to Citizens advice, dont bother to comunicate here of via other method, they are just useless and giving excuses.
Hello, I don’t know what happened for so long that you blocked my account and won’t let me make deliveries. on what basis did you close my account, don’t you realize that customers will lie to get their money back, that means nothing?
Absolute lies, theee numbers only work from an uber driver’s phone.
I have a problem with my app I renewed my food insurance but unfortunately someone did it wrong and sent it to me, however I can’t get online
Hi
My ubereats account got closed on 2019
Now I’ve got private hire badge but can’t work with uber
Is there a chance to appeal it
Thanks
hello i don’t know why there are two acaunts i use one please make acaunt active thank you it says i don’t use acaunt also delete it
IF YOUR DRIVER FAKES THE DELIVERY AND GOES WITH YOUR FOOD: Contact citizens advice. You are entitled for a full refund if they breached the contract. Eventually you may submit a county court claims. Uber eats may say is more than 48hs since the order but this term and condition is ILLEGAL and falls under Consumers ACT 2015: A term which has the object or effect of inappropriately excluding or limiting the legal rights of the consumer in relation to the trader or another party in the event of total or partial non-performance or inadequate performance by the trader of any of the contractual obligations, including the option of offsetting a debt owed to the trader against any claim which the consumer may have against the trader.
Hi Iam a Uber driver I mostly work around the airports I have noticed that a lot of drivers are booking priority trips from family and friends to jump the Que becoming number 1 it isn’t fair to other drivers who have been sitting for hours please Uber can you sort this out
Hi Iam a Uber driver I mostly work around the airports I have noticed that a lot of drivers are booking priority trips from family and friends to jump the Que becoming number 1 it isn’t fair to other drivers who have been sitting for hours please Uber can you sort this out
I have order on 17th May, you delivery driver came to the wrong gate on the wrong street took a photo and didn’t deliver the food. Contacted the support team and they said he followed the policy, what policy, when he came to the wrong address wrong gate!! you don’t have a telephone number even to talk to someone.
Hello Team,
Am requesting you to remove my account from hold as am continues contacting through app I don’t know which documents are required please help me team chat support is saying we cant help you will redirect to dedicated team but none is contacting me for further process 🙏🏻 please requesting you team to remove me from hold.
Thank you
Hii my account is blocked I don’t know why before my account was in bicycle and when i bought my bike i uploaded my documents for change vehicle after this my account was blocked so can you please help me to open my account. even in my account i didn’t deliver any single delivery then who can they say your duplicate account deactivate
Hello,
I recently left my house and car keys in one of your cars and despite being told more than once that the driver had found them I cannot seem to get them back. I have had numerous conversations with the office and they confirmed they were found by the driver but I still can’t get in touch with him to get them back after 10+ calls and messages. As I’m sure you can imagine this is very worrying. Please can someone help?
Please be careful when using Uber. We were charged a fee for “cleaning” the next day….no cleaning was required and Uber provided FALSE photo evidence. The complaint/dispute is being handled terribly but we will not give up!
Hello Uber eat I have a big problem I have been struggling with problems with a blocked Uber eat account for 8 days, so far I have no information on how to unblock my account and that my driving license does not belong to me, this is absolute nonsense which is unbelievable and I am asking for help the quickest specific in this matter of taking away my job without any grounds
Dear Uber (maybe they will read this?),
I’m writing to vent my absolute frustration and irritation over an incredibly infuriating experience with your service. Honestly, the entire situation has been nothing short of a fiasco, and the HORRIBLE response from your customer service has only fuelled my aggravation.
On 23/12/23, at 17:51, I placed a grocery order through Uber Eats for delivery from Coop with a set delivery time of 18:16. Shockingly, the delivery never showed up. Despite waiting outside in the freezing cold five minutes before the supposed delivery time, the Uber Eats app heartlessly claimed that the items had been delivered.
The NERVE of your driver to insist they waited for me for 7 minutes is absolutely maddening. It’s a BLATANT LIE, and I won’t stand for such dishonesty. I was punctually waiting at the specified location, and my residence, equipped with a perfectly functional doorbell, was more than ready to receive the delivery.
I immediately contacted your so-called “customer service” to report this egregious error. Not only was there no proof provided by the driver of their supposed delivery attempt, but your customer service team responded with an unacceptable level of apathy. It’s abundantly clear that there’s a complete lack of accountability and integrity within your system.
The unlawful deduction of £41.28 from my account is more than just a financial inconvenience; it’s an outright SCAM. I’m beyond willing, very willing to pursue LEGAL ACTIONS if this sum isn’t promptly returned. I demand immediate restitution for the unnecessary stress, inconvenience, and absolute circus that I’ve been subjected to.
(I am taking it this far as this is not the first time where things are being handled like this by Uber Eat. I have people who had similar experience and if necessary, I will get them to share their experience and make a written complaint as well).
I expect this matter to be treated with the urgency and seriousness it deserves. If my concerns aren’t addressed within 30 days from the date of this letter, rest assured, legal action will be taken without further warning.
Your immediate attention to this matter is not just a courtesy; it’s a requirement. I anticipate a swift response outlining the concrete steps you’ll be taking to clean up this ridiculous mess.
I am Uber delivery driver I complained so many times but nobody taking notice’ since Friday . I’m jobless kindly help me.
I have been systematically barred from using my ubereats delivery account and cannot get any sensible human assistance from any uber app related source. I have continously posting my situation on the in app help chat only to be given mixed responses to begin with a very vague one stating that my app is active and all I have to do is go to ‘contracts’ on the uber eats partner app and read and agree to the terms and conditions seen, however, it is only a downloadable document with absolutely no links or areas on it to agree to anything whatsoever. And now finally after several re explanations on the same help chat, I am now being told to re submit my verification documents and do a selfie. There is no human intervention whatsoever as ALL lines associated with uber eats claim that you must have an on going order to speak to anyone. I have completed ALL OF THE NECESSARY TASKS INCLUDING SUBMITTING MY IDENTITY INFORMATION. I have deleted and re downloaded the app several times, also logged in and out several times. I see this barring as being systematically done amidst my identity information maybe being manipulated or mishandled in any way. But whatever is happening of which I am not privy to knowing based on the companies avoidance of addressing diverse issues outside of their routine chat box vague solutions, it is not something that is beneficial to a person such as myself.
Hello,
On Sunday 28/01/24 one of your drivers delivered me my takeaway (KFC), when he arrived I noticed my keys in the door and decided to take them, I have him on my door bell camera looking at the keys looking around and placing his right hand on them, I only became aware of my keys being gone when he came back 10 minutes later and opened my car using the car keys which then my car lights came on,
I rang up the customer service and reported this, I got told it has been escalated and I would get a call back within 8 to 10 hours, on Monday I called back asking what’s going on and spoke to the manager all he said was I had to wait 24-48 hours for a response which is different from what the guy said the day before, I also took the day of from work as I had no keys and for the security of my family had to change front door locks and keys, I also had to get an auto locksmith to reprogram my car codes and get new car keys which wasn’t cheap, this paid of though as the driver returned Monday night 29/01/24 and attempted to enter my car but the alarm went of and he ran, when I got to the window me and my wife sore him driving of on his moped, I have informed the police on both occasions and they have logged it all give me a crime reference number, on Tuesday called back to update your customer service team that he came back the night before, it’s now Friday 02/02/24 and I have had no response, I’m looking for answer and also want some sort of response.
Hi My email adress is
razaalicanterybury@gmail.com mobile number is +447423162397
My name is Atif khan I uploaded my insurance certificate for uber driver since than i can’t go online i bought insurance from inshur please help me i am depressed they put account account on hold they are saying it’s fraudulent document i have proper insurance now i am paying insurance without work it’s unfair
The service is absolutely shit it’s been 5 months now waiting to get paid all the time comes up the new excuses and lie all the time their not helping us at all
Dear Uber,
My name Muhammad Ayaz and i would like to make a complaint that from 31 march 2024 my account on hold. I don’t know why you hold my account even my all documents is approved. Many times i raised help in uber app but every time they said your account is temporary on hold que to quality concern. I don’t know what is quality concern?
What are you looking?
If you need any documents please ask me.
I am jobless person.
Please resolve my issue as soon as possible.
Thanks
Dear uber
My Account has been on temporarily on hold due to Sterling background check I have sent a valid DBS via text Message help centre.they haven’t deactivate my account still am waiting. Also they kept Message me the same thing all the time saying I need to contact Sterling. Could you please kindly support me to Activate my account I look forward to hear from you kind regards kibrom wolday thanks
I would like to Be Able to work again if your could kindly Activate my account please. If any documents require I’m more than happy to provide you thanks